Frequently Asked Questions
Your guide to shopping the finest Pakistani couture and luxury pret.
What are the standard delivery timelines for local and international orders?
Domestic orders within Pakistan are typically delivered within 3-5 working days. For international shipping, delivery usually takes 7-10 working days, depending on the destination and customs clearance.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to the courier's website to monitor your shipment in real-time.
What is the return and exchange policy?
We offer exchanges for unused items with original tags within 7 days of purchase if the product is defective or the wrong size was sent. Please note that customized or stitched orders cannot be returned or exchanged.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and PayPal for both local and international transactions through our secure payment gateway.
Do you provide stitching services for unstitched collections?
Yes, we offer professional stitching services for our unstitched luxury and lawn collections. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
Are the colors of the products accurate on the website?
While we strive to display our products as accurately as possible, slight color variations may occur due to photographic lighting sources or your monitor settings.